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Terms and Conditions

Important!

Every consumer, who uses the website www.hardtech.bg is concerned to accept and agree with the following terms and conditions, for this reason we ask you to read the information below really carefully.

LAST UPDATED / MAY 2020

GENERAL INFORMATION

HardTech Ltd. is private company registered in Commercial register with UIN 200351243, with address: 9 Nestor Abadzhiev str., 4023 Plovdiv, Bulgaria. The company owns the online platform HadTech, which is used for orders and selling of printed circuit boards, SMD stencils according to customers’ individual requirements. Moreover, the platform gives information for the technological capabilities and machinery of HardTech Ltd.

HardTech Ltd. has the right to update, expand, remove and change information, materials and goods at any time and without further notice. The sentence “LAST UPDATED/ DATE” indicates the last actualization of this page. Once the customer is registered or is placing an order via the platform (www.hardtech.bg) the same accept the terms and conditions and must follow them.

General terms:

The registration is compulsory for every consumer, who would like to order goods or services. This is done by filling the registration form and accepting the Terms and Conditions for usage of this online platform.

During the registration the customer is obligated to present full, accurate and up to date information, needed to conduct an order.

HardTech Ltd. has the right to change the goods and services, prices, characteristics and information without giving in advance notice.

All prices of Goods/ Services are VAT excluded.

How to place an online order for printed circuit boards:

The customer must log in their profile. After that all therequired technical fields must be filled correctly. If files needs to be added they must be combined in one zip./ archive file. After that the consumer may add the goods/ services in their shopping cart. It is possible to add more than one good in the cart. At the checkout, the consumer needs to confirm the billing and shipping addresses and terms of delivery and payment. After successful checkout, the customer will receive email confirmation on the given email address. Our team needs some time to review the data and files if there is something wrong or incomplete our team will contact you. Otherwise the customer will receive proforma invoice if advanced payment is choose as payment option. All data for every order is kept in our archives for a period of 3 years from the date of the last order. After this period of 3 years if you order the same items they will be considered and charged as new.

Working hours:

Monday – Friday 09:00 to 16:30

Saturday and Sunday – Closed

Bank Holidays: All bank holidays for Republic of Bulgaria are non-working days.

The most up-to-date information you can find in our calculator, where you will see all available dates for which you could place your order.

Leading time:

The production period starts after the customer receives an email confirmation that the order is registered. However, if the customer choses advance payment, the leading time will start after receiving customer’s proof of payment.

In case our team send to the customer any questions, the customer needs to reply as soon as possible. In case of delays by customer fault the leading time could be extended.

If the leading time is extended by HardTech’s fault the customer will receive compensation depending on the delay.

If the leading time is extended by the force majeure circumstances (for example no electricity, water or other unpredictable circumstances) HardTech Ltd. is not responsible.

Delivery:

The ready order is dispatched on the last day of the leading period. The goods are dispatched via Courier Company chosen by the customer. If the same is not specified, HardTech chose how to dispatch the order.

If the customer chose DHL Express, the order is dispatched on the next working day.

The shipping costs are paid by the customer.

Hardtech Ltd. is not responsible for any damages through the shipping – from the moment the order is picked up from our company. Also in case of shipping delays caused by the courier company, HardTech Ltd is not responsible.

Invoices and payment:

The Invoices are generated automatically from our system and are sent to the customer email address.

The possible methods of payment:

  •           Advance Payment via bank transfer
  •           PayPal
  •           30 days NET –  must be agreed 

In case we have approved the 30 days NET payment option, the client has 30 calendar days to pay the Invoice, apart from the cases anything else is specified. In case of overdue invoices HardTech has the right to block the customer account until the invoices are paid.

Other terms and conditions

Order cancelation:

If the client would like to cancel an order, he/she must send an email stating the order number and explaining which order will be canceled. In case of order cancellation a penalty will be charged. The amount of penalty depends on the current status of the order. After we receive the email notice for cancelation, our team have 24 hours to reply and inform the customer for the amount of penalty.

Order complaint:

In case of order complaint, the client must fulfil the attached blank for complaint. The problems must be stated clearly and photos of the problem must be attached. The filled blank must be sent to our email address: pcb@hardtech.bg

In 48 hours the client must receive reply by our team.

Complaint for orders are accepted for the period of maximum 60 days from the delivery date of the order (the date, the client has received their order).  

In case of returning orders for analysis, the shipping costs are paid by HardTech. The parcel must include the filled complaint blank.

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Update

The terms of protection of personal data could be updated according to laws accepted in Republic of Bulgaria and European Union. For more information and in case any further assistance is needed, please do not hesitate to contact us via email or phone stated in the tab Contact.